Nowadays, so much new technology and knowledge is arising that one cannot even keep up with the latest developments in all aspects of a specialist field. This is quite a shock, to be honest. Instead of burying our heads in the sand and watching others overtaking you, instead we start running. To ensure that this doesn’t become uncoordinated, knowledge acquisition and knowledge management must be arranged in your team. This works most effectively with a Service Champion concept, which I am happy to introduce to you. Continue reading “Lean: The Service Champion principle”